Digital governance, often referred to as e-governance, has become an essential aspect of modern governance systems worldwide. It leverages information and communication technology (ICT) to enhance the delivery of government services, improve efficiency, transparency, and accountability, and engage citizens in governance processes

Definition and Concept

1. Definition

Digital governance, or e-governance, refers to the use of digital technologies by government institutions to deliver services, communicate with citizens, and manage administrative functions. It encompasses various aspects of government operations, including policy-making, service delivery, and citizen engagement, through the integration of ICT.

Key Components

i.Service Delivery: Providing government services online, such as issuing certificates, licenses, and permits, to improve accessibility and convenience for citizens.

ii.Citizen Engagement: Facilitating communication between the government and citizens through digital platforms, enhancing public participation in decision-making processes.

iii.Transparency and Accountability: Leveraging technology to increase transparency in government operations and hold officials accountable for their actions.