1.Constitution of the 2nd ARC

The Government of India constituted the Second Administrative Reforms Commission in 2005, under the chairmanship of Veerappa Moily.

Its primary objective was to propose systemic reforms ensuring that governance becomes transparent, responsive, and people-friendly.

2.Why a Report on Citizen Centric Administration?

Governments exist to serve citizens; however, bureaucratic hurdles, corruption, and inaccessibility often alienate people from public institutions.

A citizen-centric approach is crucial for restoring trust in government, ensuring inclusive development, and strengthening democracy at all levels.

Recognizing persistent gaps in service delivery, the 2nd ARC dedicated this report to identify institutional, procedural, and attitudinal barriers and propose solutions.